After an order has been placed, a customer can initiate a Return Merchandise Authorization (RMA) within 14 days of delivery* of the order by filling out our Return Request Form here.
The RMA request will be subject to approval. We provide pre-paid USPS return labels via email for all approved returns in the US. Return Labels can not be provided for International Locations. Requests are answered Monday - Friday, normally within 1-2 business days. Please see RMA Policy below for more details.
All items purchased as part of the Summer Sale, or The Winter Sale, or any other Sale event are strictly final sale. No return requests for exchanges, credits, or refunds may be granted for these purchases.
Merchandise that is on SALE, PROMO, and/or DISCOUNT, merchandise that has been altered, washed, and/or worn; and merchandise belonging to any of the following categories: UNDERWEAR, FACE MASKS, are all FINAL SALE, NO EXCHANGES or RETURNS.
If you have questions regarding our Sale & Return Policy that is not covered here please email email@example.com
Return Merchandise Authorization (RMA) PolicyApproved RMA If RMA is approved the customer will be informed of instructions for returning the merchandise. Merchandise eligible for approval must have been purchased at full price, and must be unaltered, unwashed and unworn. RMA must be requested within 14 days of the delivery of the order. RMA approvals are valid for 14 days from date of issue only. Any returns not received within 14 days from date of RMA approval will not be accepted.
Shipping charges on all returns and exchanges may be the sole responsibility of the customer, unless the return/exchange is the result of defective merchandise or merchandise originally shipped in error.
*Please Note: All face masks are final Sale and can not be returned.
Denied RMA An RMA will automatically be denied if any of the following apply: merchandise was purchased on SALE, PROMO, and/or DISCOUNT (as these are final sale items); merchandise has been altered, washed, and/or worn; RMA is requested after 14 days from the delivery of the order; and if merchandise belongs to any of the following categories: UNDERWEAR, LIFESTYLE, CANDLES, DIFFUSERS, GIFT SETS, and SKINCARE.
Non-Authorized Returns Items that are shipped back to us without proper authorization, will not be exchanged or refunded. Return freight is the customer's responsibility, unless the return/exchange is the result of defective merchandise or merchandise originally shipped in error.
Processing Of Order
Upon checkout, your order request is sent to Parke & Ronen to verify stock availability. YOUR CARD HAS NOT BEEN CHARGED YET. You will receive an email regarding the status of your order request. Your card will only be charged upon final processing of your order. We may, at our own discretion, limit or cancel quantities purchased per person, per household or per order. We may also reserve the right to refuse any order you place with us.
We want you to love what you ordered. If something isn’t right, let us know. Please note: Return merchandise authorization is required fromparkeandronen.comfor any returned merchandise or refund (please see Sale & Return Policy and RMA Policy below).
In-stock merchandise is normally processed and shipped within 3 business days, please note: orders placed on Friday afternoon and over the weekend will not be shipped until the following business day at the earliest. You will receive an additional email once your order is shipped.parkeandronen.comwill let you know by a follow-up message if the merchandise you have selected is not currently in stock or if we need to confirm availability.
Be advised that all orders are subject to availability, if for any reason any items aren’t able to be fulfilled our customer care department will reach out to you via e-mail.
Any orders placed on Saturday, Sunday, & Holidays will be processed within the following three business days.
Please allow up to 48 hrs to receive updated tracking status for your orders.
Parcels being delivered to APO addresses & P.O. boxes will be shipped via USPS.
For any other related inquiries please contact our customer care department firstname.lastname@example.org (+1) 845.672.0249.
Standard Delivery-US domestic shipments
We deliver UPS GROUND, USPS FIRST CLASS or USPS PRIORITY on all orders at a flat-rate fee of $9.99. We reserve the right to change or update the courier or service at the sole discretion of parkeandronen.com. Approved returns are provided with pre-paid USPS return labels via email. We use USPS for APO addresses and PO Box addresses.
Expedited Delivery- US Domestic shipments
Customers may elect upgraded expedited delivery during the checkout process, UPS Overnight Air-Saver, UPS 2nd-Day Air. Your delivery charge will be based on the total merchandise amount per address.
Please note all orders with expedited delivery service are subject to up to three business days processing time between date of order and shipping date.
We ship international packages via USPS Priority Mail International (6-10 Business Days). Where possible customers will have the option to upgrade to expedited service to USPS Priority Mail Express International (3-5 Business Days), or UPS Worldwide for an additional expense. Your delivery charge will be based on the total merchandise amount per address. International customers should be advised that all shipments are subject to additional taxes/duties and any other related fees imposed by their country's customs authority. These charges are the sole responsibility of the receiver. If at any time a package is refused by the recipient and must be returned, the recipient will incur the return postage and custom fees on their original order.