After an order has been placed, a customer can initiate a Return Merchandise Authorization (RMA) within 14 days of delivery* of the order by filling out our Return Request Form here.
The RMA request will be subject to approval. We provide pre-paid USPS return labels via email for all approved returns in the US. Return Labels can not be provided for International Locations. Requests are answered Monday - Friday, normally within 1-2 business days. Please see RMA Policy below for more details.
All items purchased as part of a Sale event, including, but not limited to, The Summer Sale, or The Winter Sale, The Summer Sale, Final Clearance, Black Friday Sale, or any other Sale event are strictly final sale. No return requests for exchanges, credits, or refunds may be granted for these purchases.
Merchandise that is on SALE, PROMO, and/or DISCOUNT*, merchandise that has been altered, washed, and/or worn; and merchandise belonging to any of the following categories: UNDERWEAR, FACE MASKS, are all FINAL SALE, NO EXCHANGES or RETURNS.
*Otherwise full-priced, Apparel and Swimwear, purchased using promotion the following discount codes, THANKYOU10, or RESORT2023, may be eligible for free returns for exchange or credit in the form of a gift card valid for 1 year from date of purchase. Refunds are not available for any such returns. All other terms and conditions apply.
If you have questions regarding our Sale & Return Policy that is not covered here please email firstname.lastname@example.org
Return Merchandise Authorization (RMA) Policy Approved RMA
If RMA is approved the customer will be informed of instructions for returning the merchandise. Merchandise eligible for approval must have been purchased at full price, and must be unaltered, unwashed and unworn. RMA must be requested within 14 days of the delivery of the order*. RMA approvals are valid for 14 days from date of issue only. Any returns not received within 14 days from date of RMA approval will not be accepted.
Shipping charges on all returns and exchanges may be the sole responsibility of the customer, unless the return/exchange is the result of defective merchandise or merchandise originally shipped in error.
*Please Note: All face masks and underwear are final Sale and can not be returned in any circumstances.
An RMA will automatically be denied if any of the following apply: merchandise was purchased on SALE, PROMO, and/or DISCOUNT (as these are final sale items); merchandise has been altered, washed, and/or worn; RMA is requested after 14 days from the delivery of the order; and if merchandise belongs to any of the following categories: UNDERWEAR, LIFESTYLE, CANDLES, DIFFUSERS, GIFT SETS, and SKINCARE.
Items that are shipped back to us without proper authorization, will not be exchanged or refunded. Return freight is the customer's responsibility, unless the return/exchange is the result of defective merchandise or merchandise originally shipped in error.