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The Fall 2018 Collection is here | $6.99 flat rate ground shipping on all U.S orders
The Fall 2018 Collection is here | $6.99 flat rate ground shipping on all U.S orders

Customer Care

Customer Care

Sale & Return Policy

Merchandise that is on SALE, PROMO, and/or DISCOUNT, merchandise that has been altered, washed, and/or worn; and merchandise belonging to any of the following categories: UNDERWEAR, LIFESTYLE, CANDLES, DIFFUSERS, GIFT SETS, and SKINCARE, are all FINAL SALE, NO EXCHANGES or RETURNS.

After an order has been placed, a customer can initiate a Return Merchandise Authorization (RMA) within 14 days of delivery of the order by filling out our Return Request Form. The RMA will be subject to approval. We provide pre-paid USPS return labels via email for all approved returns. Requests are answered Monday - Friday within 24 hours. Please see RMA Policy below for more details.

If you have questions regarding our Sale & Return Policy that is not covered here please email shop@parkeandronen.com.

Return Merchandise Authorization (RMA) Policy
Approved RMA

If RMA is approved the customer will be informed of instructions for returning the merchandise. Merchandise eligible for approval must have been purchased at full price, and must be unaltered, unwashed and unworn, additionally RMA must be requested within 14 days of the delivery of the order. Shipping charges on all returns and exchanges are the sole responsibility of the customer, unless the return/exchange is the result of defective merchandise or merchandise originally shipped in error.

Denied RMA

A RMA will automatically be denied if any of the following apply: merchandise was purchased on SALE, PROMO, and/or DISCOUNT (as these are final sale items); merchandise has been altered, washed, and/or worn; RMA is requested after 14 days from the delivery of the order; and if merchandise belongs to any of the following categories: UNDERWEAR, LIFESTYLE, CANDLES, DIFFUSERS, GIFT SETS, and SKINCARE.

Non-Authorized Returns

Items that are shipped back to us without proper authorization, will not be exchanged or refunded. Return freight is the customer's responsibility, unless the return/exchange is the result of defective merchandise or merchandise originally shipped in error.

Processing Of Order

Upon checkout, your order request is sent to Parke & Ronen to verify stock availability. YOUR CARD HAS NOT BEEN CHARGED YET. You will receive an email regarding the status of your order request. Your card will only be charged upon confirmation of your order. We may, at our own discretion, limit or cancel quantities purchased per person, per household or per order. We may also reserve the right to refuse any order you place with us.

We want you to love what you ordered. If something isn’t right, let us know. Please note: Return merchandise authorization is required from parkeandronen.com for any returned merchandise or refund (please see Sale & Return Policy and RMA Policy below).

In-Stock Merchandise

Usually is processed and shipped within 3 business days, please note: orders placed on Friday afternoon and over the weekend will not be shipped until the following business day. You will receive an additional email once your order is shipped. parkeandronen.com will let you know by a follow-up message if the merchandise you have selected is not currently in stock or if we need to confirm availability.

Domestic Shipping

Our web office processes orders Monday-Friday between 10AM-3PM. Any orders placed after 3PM will be processed the following business day, for the exception of expedited shipments.

Be advised that all orders are subject to availability, if for any reason any items aren’t able to be fulfilled our customer care department will reach out to you via e-mail.

Any orders placed on Saturday, Sunday, & Holidays will be processed the next business day.

Please allow up to 24hrs to receive updated tracking status for your orders.

Parcels being delivered to APO addresses & P.O. boxes will be shipped via USPS.

For any other related inquiries please contact our web customer care department at shop@parkeandronen.com or 212.989.3396.

Standard Delivery

We deliver DOMESTIC GROUND on all orders via United States Postal Service at a flat-rate fee of $6.99. Approved returns are provided with pre-paid USPS return labels via email. We use USPS for APO addresses and PO Box addresses. The customer also has the option of upgrading for Expedited Delivery.

Expedited Delivery

We ship priority packages via USPS. You have the option upon checking out to choose between USPS Priority, USPS Priority Express, or International Priority Mail. Your delivery charge will be based on the total merchandise amount per address.

Postmates Same Day Shipping

Please note that Postmates will be offered on all  orders starting at 6AM EST. Postmates orders will begin shipping after 11am EST that same day. Postmates will not be offered on any orders placed after 5PM EST.

International Shipping

We ship international packages via USPS. You have the option to choose between First-Class Mail International (Affordable International Service), Priority Mail International (6-10 Business Days), and Priority Mail Express International (3-5 Business Days). International customers should be advised that their shipments are subject to additional taxes/duties and any other related fees imposed by their countries customs agency. These charges are the sole responsibility of the receiver. If at any time a package is refused by the recipient and must be returned, the recipient will incur the return postage and custom fees on their original order.

Privacy Policy

This policy applies when you visit or browse our website without purchasing any product, when you are purchasing products, or when you register with Parke & Ronen. All information collected is considered private and confidential. We collect information to improve your shopping experience online. We may also collect information about your usage of the Parke & Ronen website.

As you browse Parke & Ronen, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll and third parties, then enable us to present you with retargeting advertising on other sites based on your previous interaction with Parke & Ronen. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can contact us at shop@parkeandronen.com to opt out of AdRoll’s and their partners’ targeted advertising.

Your personal information is taken seriously at Parke & Ronen and industry standard precautions are in place to safeguard your personal and payment details. Should you request further information regarding our Privacy Policy please contact shop@parkeandronen.com.