Customer Care and Website Policies | parke & ronen
FALL 2016 Now Available Free Domestic Ground Shipping on Orders of $150 or more!

Customer Care

Privacy Policy

This policy applies when you visit or browse our website without purchasing any product, when you are purchasing products, or when you register with Parke & Ronen. All information collected is considered private and confidential. We collect information to improve your shopping experience online. We may also collect information about your usage of the Parke & Ronen website.

As you browse Parke & Ronen, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll and third parties, then enable us to present you with retargeting advertising on other sites based on your previous interaction with Parke & Ronen. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can contact us at shop@parkeandronen.com to opt out of AdRoll’s and their partners’ targeted advertising.

Your personal information is taken seriously at Parke & Ronen and industry standard precautions are in place to safeguard your personal and payment details. Should you request further information regarding our Privacy Policy please contact shop@parkeandronen.com.

Processing Of Order

Upon checkout, your order request is sent to Parke & Ronen to verify stock availability. YOUR CARD HAS NOT BEEN CHARGED YET. You will receive an email regarding the status of your order request. Your card will only be charged upon confirmation of your order. We may, at our own discretion, limit or cancel quantities purchased per person, per household or per order. We may also reserve the right to refuse any order you place with us.

We want you to love what you ordered. If something isn’t right, let us know. Please note: Return merchandise authorization is required from parkeandronen.com for any returned merchandise or refund (please see Sale & Return Policy and RMA Policy below).

Domestic Shipping

Our web office processes orders Monday-Friday between 10AM-3PM. Any orders placed after 3PM will be processed the following business day, for the exception of expedited shipments.

Be advised that all orders are subject to availability, if for any reason any items aren’t able to be fulfilled our customer care department will reach out to you via e-mail.

Any orders placed on Saturday, Sunday, & Holidays will be processed the next business day.

Please allow up to 24hrs to receive updated tracking status for your orders.

Parcels being delivered to APO addresses & P.O. boxes will be shipped via USPS.

For any other related inquiries please contact our web customer care department at shop@parkeandronen.com or 212.989.3396.

UBER Rush Shipping

Please note that UBER rush will be offered on all orders starting at 6AM EST. UBER rush orders will begin shipping after 11am EST that same day. UBER rush will not be offered on any orders placed after 6PM EST.

International Shipping

International shipments are shipped via USPS. All shipments being delivered to international destinations are subject to additional taxes & fees by their country’s custom’s department. These charges are the sole responsibility of the recipient. If at any time a package is refused by the recipient and must be returned, the recipient will incur the return postage and custom fees on their original order.

In-Stock Merchandise

Usually is processed and shipped within 3 business days, please note: orders placed on Friday afternoon and over the weekend will not be shipped until the following business day. You will receive an additional email once your order is shipped. parkeandronen.com will let you know by a follow-up message if the merchandise you have selected is not currently in stock or if we need to confirm availability.

Standard Delivery

We deliver all FREE DOMESTIC GROUND on orders of $100 Dollars or more via USPS. We use U.S. Postal Service for APO addresses and PO Box addresses. Shipments that do not meet the free shipping requirements will be shipped via FedEx Express Saver. Orders that meet the free shipping requirements also have the option of paying for FedEx Express Saver. Items ordered at the same time may not always be shipped together; your delivery charge, however, will be based on the total merchandise amount per address.

Expidited Delivery

We ship your order via FedEx Overnight Delivery. Items ordered at the same time may not always be shipped together; your delivery charge, however, will be based on the total merchandise amount per address.

Canadian Orders

Canadian customers should be advised that their shipments are subject to additional taxes/duties and any other related fees imposed by their countries customs agency. These charges are the sole responsibility of the receiver.

Sale & Return Policy

Merchandise that is on SALE, PROMO, and/or DISCOUNT, merchandise that has been altered, washed, and/or worn; and merchandise belonging to any of the following categories: UNDERWEAR, LIFESTYLE, CANDLES, DIFFUSERS, GIFT SETS, and SKINCARE, are all FINAL SALE, NO EXCHANGES or RETURNS.

After an order has been placed, a customer can initiate a Return Merchandise Authorization (RMA) within 14 days of their order by calling Parke & Ronen - New York at 212.989.3396, Monday-Friday 12pm-6pm (EST). The RMA will be subject to approval. Please see RMA Policy below for more details.

If you have questions regarding our Sale & Return Policy that is not covered here please email your questions to shop@parkeandronen.com.

Return Merchandise Authorization (RMA) Policy

After an order has been placed, a customer can initiate a RMA within 14 days of their order by calling Parke & Ronen - New York at 212.989.3396, Monday-Friday 12pm-6pm (EST). The RMA will be subject to approval.

Approved RMA

If RMA is approved the customer will be informed of instructions for returning the merchandise. Merchandise eligible for approval must have been purchased at full price, and must be unaltered, unwashed and unworn, additionally RMA must be requested within 14 days of order. Shipping charges on all returns and exchanges are the sole responsibility of the customer, unless the return/exchange is the result of defective merchandise or merchandise originally shipped in error.

Denied RMA

A RMA will automatically be denied if any of the following apply: merchandise was purchased on SALE, PROMO, and/or DISCOUNT (as these are final sale items); merchandise has been altered, washed, and/or worn; RMA is requested after 14 days of order; and if merchandise belongs to any of the following categories: UNDERWEAR, LIFESTYLE, CANDLES, DIFFUSERS, GIFT SETS, and SKINCARE.

Non-Authorized Returns

Items that are shipped back to us without proper authorization, will not be exchanged or refunded. Return freight is the customer's responsibility, unless the return/exchange is the result of defective merchandise or merchandise originally shipped in error.