Merchandise that is on SALE, PROMO, and/or DISCOUNT, merchandise that has been altered, washed, and/or worn; and merchandise belonging to any of the following categories: UNDERWEAR, FACE MASKS, LIFESTYLE, CANDLES, DIFFUSERS, GIFT SETS, and SKINCARE, are all FINAL SALE, NO EXCHANGES or RETURNS.
After an order has been placed, a customer can initiate a Return Merchandise Authorization (RMA) within 14 days of delivery* of the order by filling out our Return Request Form here.
The RMA request will be subject to approval. We provide pre-paid USPS return labels via email for all approved returns in the US. Return Labels can not be provided for International Locations. Requests are answered Monday - Friday, usually within 24 hours. Please see RMA Policy below for more details.
*SPECIAL HOLIDAY 2021 RETURN POLICY
Eligible items purchased between November1st, and December 31st, 2021 are eligible for free and hassle-free returns until Jan 15th, 2022.
Clothing and Swim merchandise purchased as part of the Black Friday 30% off sale, which are must unaltered, unwashed and unworn, and have all the original tags intact, may be returned for exchange, credit, or refund until January 15th, 2022.
All items purchased as part of the Half Price Holiday Sale are final sale. No return requests for exchanges, credits, or refunds may be granted for these prurchases.
If you have questions regarding our Sale & Return Policy that is not covered here please email email@example.com
Return Merchandise Authorization (RMA) PolicyApproved RMA If RMA is approved the customer will be informed of instructions for returning the merchandise. Merchandise eligible for approval must have been purchased at full price, and must be unaltered, unwashed and unworn, additionally RMA must be requested within 14 days of the delivery of the order. RMA approvals are valid for 30 days from date of issue only. Shipping charges on all returns and exchanges are the sole responsibility of the customer, unless the return/exchange is the result of defective merchandise or merchandise originally shipped in error.
*Please Note: All face masks are final Sale and can not be returned.
Denied RMA An RMA will automatically be denied if any of the following apply: merchandise was purchased on SALE, PROMO, and/or DISCOUNT (as these are final sale items); merchandise has been altered, washed, and/or worn; RMA is requested after 14 days from the delivery of the order; and if merchandise belongs to any of the following categories: UNDERWEAR, LIFESTYLE, CANDLES, DIFFUSERS, GIFT SETS, and SKINCARE.
Non-Authorized Returns Items that are shipped back to us without proper authorization, will not be exchanged or refunded. Return freight is the customer's responsibility, unless the return/exchange is the result of defective merchandise or merchandise originally shipped in error.
Processing Of Order
Upon checkout, your order request is sent to Parke & Ronen to verify stock availability. YOUR CARD HAS NOT BEEN CHARGED YET. You will receive an email regarding the status of your order request. Your card will only be charged upon confirmation of your order. We may, at our own discretion, limit or cancel quantities purchased per person, per household or per order. We may also reserve the right to refuse any order you place with us.
We want you to love what you ordered. If something isn’t right, let us know. Please note: Return merchandise authorization is required fromparkeandronen.comfor any returned merchandise or refund (please see Sale & Return Policy and RMA Policy below).
In-stock merchandise is usually is processed and shipped within 3 business days, please note: orders placed on Friday afternoon and over the weekend will not be shipped until the following business day at the earliest. You will receive an additional email once your order is shipped.parkeandronen.comwill let you know by a follow-up message if the merchandise you have selected is not currently in stock or if we need to confirm availability.
Our web office processes orders Monday-Friday between 10AM-3PM. Any orders placed after 1:00 PM will be processed within the following three business days.
Be advised that all orders are subject to availability, if for any reason any items aren’t able to be fulfilled our customer care department will reach out to you via e-mail.
Any orders placed on Saturday, Sunday, & Holidays will be processed within the following three business days.
Please allow up to 48hrs to receive updated tracking status for your orders.
Parcels being delivered to APO addresses & P.O. boxes will be shipped via USPS.
For any other related inquiries please contact our web customer care department firstname.lastname@example.org 212.989.3396.
We deliver UPS GROUND, or FIRST CLASS or PRIORITY on all orders via United States Postal Service at a flat-rate fee of $9.99. Approved returns are provided with pre-paid USPS return labels via email. We use USPS for APO addresses and PO Box addresses.
We ship priority packages via USPS. Call (212-989-3396) Tuesday - Friday 12:00 pm -6:00 pm, or email (email@example.com) for the option to choose between USPS Priority, USPS Priority Express, or International Priority Mail or UPS expedited services. Your delivery charge will be based on the total merchandise amount per address.
We ship international packages via USPS Priority Mail International (6-10 Business Days), customers have the option to upgrade service to and USPS Priority Mail Express International (3-5 Business Days), or UPS Worldwide for an additonal expense. International customers should be advised that all shipments are subject to additional taxes/duties and any other related fees imposed by their country's customs authority. These charges are the sole responsibility of the receiver. If at any time a package is refused by the recipient and must be returned, the recipient will incur the return postage and custom fees on their original order.